Page 9 - Tennessee811

Frequently Asked Questions
LP ME PLAN FOR A? CAN 811 HEAVATION PROJECT FUTURE EXC
By Kathy Quartermaine,
Public Awareness Coordinator
Tennessee811
deTsign ticket ennessee’s dig law,
drawings or records for all facilities specifically TCA 65-31-
and sewer laterals in the proposed area 106 (a), says that notice of
of excavation.
excavation (a locate request)
should not be submitted more than An operator may reject a design locate 10 working days prior to the work
request based on homeland security beginning. So, what if you’re planning
considerations pending the operator for a project that’s farther out?
obtaining additional information Tennessee 811 offers a different type
confirming the legitimacy of the
of notice – a design ticket – for just
request. The operator must notify the that purpose.
person making the request of their denial and may request additional Once you submit a design ticket, each
information through positive response. utility has 15 working days to respond
in one of three ways:
It’s important to remember that a design ticket cannot be used for
1. They can locate all utilities and
excavation purposes and utilities who sewer laterals in the designated work
provide information in response to a area.
design ticket cannot be held liable for 2. They can provide drawings or
any damages associated with the design records to the requestor with the best
request.
available description of all facilities
For more information, check out our and sewer laterals in the work area.
2-Minute Tutorial on design tickets by 3. They can allow the requestor, or
scanning the QR code or by visiting another authorized person, to inspect
https://youtu.be/zoIuoUWmwY0.
Tennessee 811 Call Center Stats 2023- Q2
New Members
Blaine, City of
Crockett Mills Utility District
LMK Communications (dba Segra) Monterey, City of
Ritter Communications Tennessee Wireless
2023, Issue 3
Tennessee811 • 7
Incoming (Q1-Q2) 2022: 548,575 2023: 522,488 Outgoing
2022: 2,901,974 2023: 2,680,995
Call Ratio (O/I) 2021: 5.23
2022: 5.11
Avg Daily Tickets 2021: 3,029 2022: 2,885