Page 3 - TN811

from the desk of
Bill Turner
2024 is starting out strong. April, celebrated as National Safe Digging Month, was our busiest April ever with 98,742 locate requests. Our ticket volume is up more than 6% for the year so far, and the indicators seem to point to that trend sticking around.
With the support of the enforcement board, we had success in the legislature this year, passing an amendment to the Underground Utility Damage Prevention Act (special thanks to the staff of the Tennessee Public Utility Commission for their help in drafting the language). The changes impact emergency tickets, the
penalty structure for violations of the law, the use of monies from the Damage Prevention Fund, and a few other housekeeping items. See page 7 for more information; the amendment will take effect July 1, 2024. If you have questions or comments about these legislative changes or recommendations for future improvements, you can contact me directly or contact your representative on the enforcement board.
I’m excited to announce that the leadership team and I recently completed an exercise where we identified the purpose and values of our organization. You can view our purpose as the strategy we utilize to accomplish our mission, and our values as the tactics we employ to realize our purpose.
Our purpose is Customer Experience. We commit to providing you with a positive customer experience when you engage with our service.
Our core values are Dedication, Reliability, Partnership, and Expertise. We promise to live out these values as we work to improve your customer experience.
You are our customer whether you represent a member utility, an excavation contractor, a locating vendor, or another stakeholder group. We are dedicated to serving our customers to the best of our ability.
Thank you for your continued support, and thanks to the employees of Tennessee 811 who help make Tennessee safer every day.
Respectfully,
William “Bill” Turner President Tennessee811
Mission Statement
To Provide the
Best Communication, Education and Notification Service to Facilitate Damage Prevention to Underground Utilities.
2024, Issue 2
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