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notice and then contact the utility operator directly so that they can respond to repair the line and restore service.
Can I get in trouble for not calling 811?
Yes, the Underground Utility Damage Prevention Act is enforced by the Underground Utility Damage Enforcement Board. If you are found in violation of the law, you could be ordered to training and/or face a monetary penalty up to $15,000.
Can utilities get in trouble for not meeting their obligations under the law?
Yes, the same penalty structure that applies to excavators can be applied to utility operators.
How do I notify the enforcement board that a violation has occurred?
Violations should be reported online through the Tennessee Public Utility Commission, who provides administrative support to the enforcement board. Use the “Online Damage Prevention Complaint Form” at www.tn.gov/tpuc.
Is additional training or assistance available?
Of course! Our liaison team is happy to provide additional training or assistance with issues related to the 811 process in Tennessee. Reference the map below to speak to the Damage Prevention Liaison for your area of the state.
Tennessee One-Call System, Inc. (dba Tennessee 811) | 1850 Elm Hill Pk, Nashville, TN 37210
+1 (800) 351-1111 | +1 (615) 367-1110 | www.tn811.com
2024, Issue 2 Tennessee811 • 15